Complaints handling procedure
Tour De Myanmar wishes you all for happy and smooth journey! We are confident that you will find the real enjoyable experiences as well as thousands of memories to take back home and once again, thank you for travelling with us!
Tour de Myanmar understands inevitable complaints that might occur on any trips and complaint procedure is prepared to take actions effectively. We are committed to being responsive to the needs and concerns of our customers and to resolving the complaint as quickly as possible.
If a complaint is received about the service we provide, we will ensure that our staff can help and in many situations resolve it there and then.
We will always encourage our frontline staff to try to resolve problems. If they are unable to do so the respective supervisor or manager should be able to help and provide an immediate response or solution.
In the unlikely event that something goes wrong during your holiday, please take note the following steps.
It is of utmost importance that you make immediate contact with our frontline staff ( for example – your guide or your group leader) who is in the best position to assist you and who will usually be able to resolve the matter on the spot. This ensures that you receive urgent and timely assistance by local professionals allowing you to continue to enjoy your stay with a minimum of fuss.
Should you not be able to resolve a problem locally with your first point of contact and would like to proceed further, the following persons should be reached on time.
Mobile : 09798155240
Mr. Zaw Min Maung
Head of Department (Outbound)
Ms. Dar Le
We will always try to resolve your complaint using every means at our disposal, however, if you are not satisfied with the way we have handled your complaint or the resolution we have provided, you can further send your complaints to
Union of Myanmar Travel Association
Room 802, UMFCCI Building
29, Minyekyawswar Road
Lanmadaw Township, Yangon, Myanmar.
Tel: 214941, 214945
If you wish to lodge your complaints, please include the following:
- Your name and contact details,
- The name of the person you have been dealing with about your travel service,
- The nature of the complaint,
- Details of any steps you have already taken to resolve the compliant,
- Details of conversations you may have had with us that may be relevant to your complaint,
- Copies of any documentation which supports your complaint.